FAQ's

Frequently asked questions

What currency are your prices?

All prices are in U.S. dollars (USD).

When will my order ship?

In-stock orders typically process within 1–2 business days, excluding holidays.

When will my order arrive?

Delivery timing depends on the carrier, selected shipping service and destination. Estimates are not guaranteed. See our shipping policy.

How do I track my order?

Use the tracking link in your shipment confirmation. Label creation can happen before carrier pickup; tracking updates follow carrier scans.

Can I return my order?

You have 30 days after delivery to request a return. Eligible items must be unused, unopened and in original packaging. Approval is required before returning an item. Sterile supplies with opened sterile packaging are not eligible for change-of-mind returns. See our return and refund policy for all exclusions and details.

Who pays return shipping?

We cover return shipping for incorrect items we sent or items that arrived damaged. Customers cover return shipping for change-of-mind returns.

What if my order arrives damaged or incorrect?

Email us with your order number and photos of the items and packaging so we can investigate and help.

Can I cancel an order or correct an address?

Contact us as soon as possible. We’ll check whether the order can still be updated or cancelled before shipment.

Need help choosing tattoo supplies?

Email puretattoosupplies@gmail.com. Include your order number if your question concerns an existing order.