Return and refund policy

Return and Refund Policy

You have 30 days after receiving your order to request a return.

To qualify, items must be unused, unopened and in their original packaging, with any original tags. A receipt or proof of purchase is required. Returns must be approved before you send anything back.

How to request a return

Email puretattoosupplies@gmail.com with your order number and the items you wish to return.

Once approved, we will provide return instructions and confirm the return address. Do not send items back without approval.

Return mailing address:
Pure Tattoo Supplies
PO Box 152
West Creek, NJ 08092
United States

Return shipping

We cover return shipping for incorrect items we sent or items that arrived damaged.

Customers cover return shipping for change-of-mind returns.

Damaged, defective or incorrect items

Inspect your order upon arrival. If an item is damaged, defective or incorrect, contact puretattoosupplies@gmail.compromptly with your order number and photos of the items and packaging. Keep the packaging while we review the issue and help resolve it.

Exceptions and non-returnable items

Sterile tattoo supplies cannot be returned for a change of mind once their sterile packaging has been opened. Opened or used inks, stencil products, aftercare products and other personal care products are also ineligible for change-of-mind returns.

Perishable goods, custom or personalized products, hazardous materials, flammable liquids, gases, sale items and gift cards are not eligible for change-of-mind returns.

These exclusions do not prevent you from reporting damaged, defective or incorrect items. Contact us if you are unsure whether your item qualifies.

Exchanges

Contact us before returning an item for an exchange. Once your return is approved, you may place a separate order for the replacement item.

Refunds

After receiving and inspecting your return, we will notify you whether your refund is approved.

Approved refunds are issued to your original payment method within 10 business days. Your bank or payment provider may require additional time to post the refund.

If more than 15 business days have passed since approval, contact puretattoosupplies@gmail.com.